Daktronics

When saving a message using Web Presentation in Venus Control Suite I get an error "Error Saving Presentation"; Unsupported web browser.

Potential Symptoms

  • When saving a message using Web Presentation in Venus Control Suite I get an error "Error Saving Presentation".
  • Full error:
    • One or more media elements do not have a source.
    • Each media element must have a source. Please verify each media element has a source other than none.

vcserror.png

  • May also see the following error:
    • Media no longer available
    • Media added to this presentation may have been deleted.
    • Please check the source of each media element and try again.

MediaNoLonger.jpg

 

Environment

  • Product Family: Software
  • Product: Galaxy, Galaxy Pro, Billboards, Venus Web Compositor
  • Component: Internet Explorer web browser
  • Control System: Venus Control Suite (VCS)

Cause

  • Issue occurs in Internet Explorer which is not a supported web browser for Venus Control Suite.

Resolution

KB ID: DD4232200

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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