Cellular Connection to equipment is very slow, modem's network service is 2G

Potential Symptoms

  • Results of a speedtest from a device behind the cellular modem provide results of ~110 kbps download, and 60 kbps upload.
  • Slow to maneuver in a vnc connection with the on-site computer.
  • Possible connectivity issues experienced at points of time.

Environment

  • Product Family: Billboard
  • Product:
  • Component: RV50 Sierra Wireless Modem
  • Control System:

Cause

  • Cellular Modem network service is currently 2G

Resolution

  • Work with provider to ensure area of service is capable of 4G or higher speeds and then provide that service to the modem.

KB ID: DD4203892


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