Daktronics

Content studio for VCS crashing; Core file corruption

Potential Symptoms

  • Content studio wont open or crashes shortly after opening or previewing.
  • Content studio closes crashes when attempting to preview video or content.
  • Event Viewer is reporting the following error:
    • Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x3424aead
    • Exception code: 0xe0434352
    • Faulting application path: C:\Program Files (x86)\Daktronics\Content Studio\ContentStudio.exe
    • Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Environment

  • Product Family: Software, Control Systems
  • Product:
  • Component: Content Studio
  • Control System: Display Studio, Venus Control Suite (VCS)

Cause

  • Content studio core files corrupt.

Resolution

  1. Uninstall Content Studio.
  2. Delete the Daktronics folder in both C:\Programs Files(x86) and C:\ProgramData.
    • Note: C:/ProgramData is a hidden directory and must be unhidden to be able to delete it.
  3. Install Content Studio.
    • https://www.daktronics.com/en-us/support/venus-control-suite/download?utm_source=varies&utm_medium=friendly&utm_content=general

KB ID: DD4164071

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.