Daktronics

Content Studio preview is Blank, no monitor attached to PC.

Potential Symptoms

  • When trying to preview a message in content studio it is just blank.
    • This includes the preview in edit mode, the content tab, the schedule tab, and happens on all presentations.
  • When remoted to the PC containing Venus 1500 software, and attempting to check or change the desktop resolution settings get:
    • "the display settings cannot be changed from a remote session."
      1112627_2018-12-27_16-30-22.png

Environment

  • Product Family: Software
  • Product: Galaxy
  • Component: Remote connection to PC with no monitor resolution
  • Control System: Venus 1500 V4

Cause

  • The Venus software and PC is rendering an image/video and their remote session doesn't like doing it on it's emulated desktop.

Resolution

  • Plug a monitor into the PC so the software and PC knows how to emulate the video or image.

KB ID: DD4090807

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