Daktronics

Internal Server Error: Unable to retrieve dimming managers; locked up

Potential Symptoms

  • Dimming buttons in show control do not have any effect.
  • Show control may have a yellow status indicator stating that the DI/VP-6000 is inactive.
  • The top of the web interface for the DI/VP-6000 is showing: Internal Server Error: Unable to retrieve dimming managers.
  • May show Internal Server Error: Reasons.
  • Web UI may also show "Unable to retrieve inputs" and show fields as blank.

Bomgar-V7Control-B-20181205150811.png

    Environment

    • Product: Video Image Processor (6000 Series)
    • Component: DI/VP-6000
    • Control System: Show Control

    Cause

    • The 6000 is locked up.

    Resolution

    • Reboot the DI/VP-6000 either from putty or from the web UI.
      • If unable to reboot (in-game, etc.), a dimming manager can be added in brightness settings.

    KB ID: DD4078381

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