Network and Signal LEDs continuously flashing, failed modem
Potential Symptoms
- Yellow (amber) network LED and red signal LED continuously flash on modem.
- Red network LED and amber signal LED flashing on modem
- No internet connection through modem.
- Ace Manager has modem public IP as 0.0.0.0.
- Modem web interface shows "Network Link Down" and -125 signal strength (RSSI).
- No change observed after factory resetting and updating to current firmware.
Environment
- Product: Galaxy, AF-3500, DB-1000 to DB-6400
- Component: Sierra GX440, Sierra Wireless RV50
- Control System:
Cause
- Failed modem.
Resolution
- Replace modem.
KB ID: DD4035486
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