NPN Series: Modules blank or pixelated when power cycled

Potential Symptoms

  • Module mostly blank with random pixels lit up
  • Modules usually clear up after power cycle

Environment

  • Product: NPN-4100, NPN-6200
  • Component: 1.9mm and 2.5mm Modules
  • Control System: DI-6000

Cause

  • Module Firmware issue; EPLD Rev 0X1261 and older, Micro Rev 0X1270 and older

NPN Pixelated Mod.jpg

Resolution

  • Update display¬†Firmware to revision 2018.8.24-9710958b or newer

For Temporary Operation

  • Power cycle individual modules to clear error

KB ID: DD4011601


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