DMP software does not play some video files for the expected duration

Potential Symptoms

  • Video file does not play for the duration expected
  • The audio and video tracks have different durations

Environment

  • Product Family: DMP
  • Product: DMP8000 v8.5 or earlier 
  • Component: 
  • Control System: SCS

Cause

  • The DMP software only uses the video track duration when calculating the duration of the clip

Resolution

  • Version 8.7 of the DMP will use the overall container duration of video files to calculate its duration

For Temporary Operation

  • Use the Daktronics FFMpeg conversion tool to adjust the content

KB ID: DD3998690


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