Unable to publish, partial status; Poor output wiring at signal converter
Potential Symptoms
- Venus is showing status to display but when publishing it fails and through troubleshooting it has been determined there is no file or display configuration corruption.
- Venus may only be showing partial status.
- Only running presentations, stored presentations and a few status items are populating in the Venus 1500 v4 application.
- Current schedule, Time and Date are present in status pane but no other status items are showing values.
- If Venus is showing full status, when Publishing content the file status shows a red X and there may be a No Response alert.
Environment
- Product Family: Message Displays
- Product: Galaxy
- Component: RS-232-RS422 signal converter
- Control System: RS232-RS422 serial communication
Cause
- Poor output signal wire terminations on phoenix plug of signal converter.
Resolution
- Re-secure the wiring.
- Cut and re-strip wires if needed to get clean contact.
KB ID: DD3989539
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