Unable to publish, partial status; Poor output wiring at signal converter

Potential Symptoms

  • Venus is showing status to display but when publishing it fails and through troubleshooting it has been determined┬áthere is no file or┬ádisplay configuration corruption.
    • Venus may only be showing partial status.
      • Only running presentations, stored presentations and a few status items are populating in the Venus 1500 v4 application.
      • Current schedule, Time and Date are present in status pane but no other status items are showing values.
  • If Venus is showing full status, when Publishing content the file status shows a red X and there may be a No Response alert.

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: RS-232-RS422 signal converter
  • Control System: RS232-RS422 serial communication

Cause

  • Poor output signal wire terminations on phoenix plug of signal converter.

Resolution

  • Re-secure the wiring.
    • Cut and re-strip wires if needed to get clean contact.

KB ID: DD3989539


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