"Something went wrong when we tried to reset your password"; error on VCS

Potential Symptoms

  • Error with login screen password reset option: Something went wrong when we tried to reset your password. Please try again in a few minutes or contact Daktronics support at 1-800-325-8766.
    • 1062345_error_2018-07-16_12-05-56.png
  • Unable to reset password. "Forgot Password" reset option not working.
  • No e-mail address listed for user account.
  • VCS password reset failed.

Environment

  • Product Family: Software
  • Product:
  • Component: User login account
  • Control System: Venus Control Suite (VCS)

Cause

  • Valid e-mail address is missing from user account.

Resolution

  • Contact Daktronics Software Support for User Account reset.
    • Daktronics support at 1-800-325-8766.

KB ID: DD3971833


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