No communication using Moxa adapter on Windows 10 OS; Driver issue
Potential Symptoms
- No communication to display.
- Venus 1500 shows communication progress hangs...no alert or may take a long time to generate an alert.
- USB adapter is listed in Device Manager with no issue with the driver.
- The radio J-box is not showing any activity coming into the converter from the computer (Tx is not flickering).
Environment
- Product Family: Message Center
- Product: Galaxy
- Component: Moxa USB to serial adapter (UPort 1110), Windows 10 OS
- Control System: Venus 1500 v4
Cause
- Incompatible adapter driver.
- Computer recently changed or upgraded to Windows 10.
Resolution
- Uninstall current adapter driver.
- Unplug adapter from computer.
- Reboot computer.
- Download and install Windows 10 compatible driver.
- Plug USB adapter into computer.
- If com port assignment changed from what it was, edit the display configuration in Venus 1500 to use the new com port.
KB ID: DD3924876
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