Content Studio unable to open existing RTD content

Potential Symptoms

  • When attempting to open existing Content Studio files, Content Studio does not open the file and seems to hang-up and stop responding. Need to go into Task Manger to end the Content Studio task.
  • Both Display Studio and Venus Control Suite are installed on the machine.
  • Content Studio log file does not record any errors when attempting to open the content.

Environment

  • Product Family: Video Software and Controllers
  • Product: Content Studio, Show Control version 2.7 / Local install of Venus Control Suite (VCS), version 0.1.816.0
  • Components: 
  • Control System:

    Cause

    • An update to the Content Studio code in VCS introduced an issue with RTD content

    Resolution

    • Update to the latest Show Control release, 2.8 or higher.

    KB ID: DD3903186


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