Content Studio unable to open existing RTD content
Potential Symptoms
- When attempting to open existing Content Studio files, Content Studio does not open the file and seems to hang-up and stop responding. Need to go into Task Manger to end the Content Studio task.
- Both Display Studio and Venus Control Suite are installed on the machine.
- Content Studio log file does not record any errors when attempting to open the content.
Environment
- Product Family: Video Software and Controllers
- Product: Content Studio, Show Control version 2.7 / Local install of Venus Control Suite (VCS), version 0.1.816.0
- Components:
- Control System:
Cause
- An update to the Content Studio code in VCS introduced an issue with RTD content
Resolution
- Update to the latest Show Control release, 2.8 or higher.
KB ID: DD3903186
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