Venus Reporting: Play count in Proof of Play report too low; Hard drive is full
Potential Symptoms
- The play count in the Proof of Play reports is much lower than it should be even though:
- There were no communication or download/upload events recorded during that period in Diagnostics.
- The network connection to site is stable and its speed is above the minimum required.
- There may be no play count for a day.
- This problem effects all the content scheduled to play that day.
Environment
- Product Family: Billboard
- Product: DB-4200
- Component: DMP-8065
- Control System: Venus Control Suite
Cause
- The hard drive on the controller is full.
- The controller doesn't have enough space to create the file that it uses to record the play counts.
Resolution
- Contact Tech Support to clear off excess files on the controller.
For Temporary Operation
- Power cycle the controller. This may clear out a little memory so it will report for a little bit.
KB ID: DD3901419
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