Daktronics

Unable to communicate, failed serial fiber converter

Potential Symptoms

  • Unable to communicate to the display using serial fiber converters.
  • The serial fiber converter inside fails the loopback test even though:
    • The computer's serial port passes the test.
    • The cable connecting the computer to the converter passes the test.
    • The converter is powered.
    • The converter has been power cycled and it's connections have been reseated.

Environment

  • Product Family: Message Displays
  • Product: AF-3165
  • Component: RS232 to Fiber converter
  • Control System: Venus 1500 V3

Cause

  • The serial fiber converter inside has failed.

Resolution

  • Replace the converter.

KB ID: DD3889859

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