DMP: How do I troubleshoot network communication issues within the DMP HTML web interface
Topic
- What tools are available on the DMP to help troubleshoot network issues affecting the player's ability to communicate with VCS and other control systems.
Environment
- Product Family: DMP
-
Product: DMP-8000, DMP-5000 version 7.33.0 or later
- Component: troubleshooting tools - ping test, DNS lookup, trace
- Control System: VCS
Steps
- On the DMP configuration web page, click on the Troubleshooting link on the left side of the page.
- At the bottom of this page will be a "Network Tests" section that will allow the user to perform a number of tests on the network that the player is on.
- Ping - Runs a ping command from the player computer to the user provided URL. Verifies that the supplied URL is accessible from the DMP.
- DNS Lookup - Verifies that the network is able to resolve the address and domain name for the given URL.
- Trace - Proves information regarding the network hops required to access the provided URL from the DMP computer and the timing for each hop.
- NOTE: Trace functionality will be available in version 7.34.
KB ID: DD3855087
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