Media files in Venus Control Suite are not populating in the child account when uploading them to the parent account.

Potential Symptoms

  • Media files in Venus Control Suite are not populating in the child account when uploading them to the parent account.

Environment

  • Product Family: Software
  • Product: GS6
  • Component:
  • Control System: Venus Control Suite Daktronics Hosted

Cause

  •    Account Media Management Mode set to Manual rather than Automatic.
  • settingsCapture.PNG

Resolution

  1. Log into Venus Control Suite.
  2. Click on Settings in the Main Menu.
  3. Click on Account.
  4. Click on Automatic under Media Management Mode.

KB ID: DD3785901


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