Venus Media: Content added in Venus Control Suite not displaying, Text outside formatting window.

Potential Symptoms

  • Changes to existing content in VCS does not change the content playing on the display.
  • Text is cut off or shifted when previewing in Content Studio.
  • Text is cut off or shifted when creating message in Web Presentation.
  • Adding new content or playlists in VCS does not upload to display, or starts to upload and does not finish.
    text1.png

Environment

  • Product: GS6
  • Component: DMP 5050, FW 7.26.0.6, VIP 5150 FW 2017.04.24-b1961
  • Control System: Venus Control Suite (VCS)

Cause

  • Font size used is too large for text box, or too large to fit inside formatting window, in Web Presentation or Content Studio.
  • Has been seen when using Bold Fonts, and Drop Shadow or Outline. Specifically, when formatted text, the border around text, or a drop shadow on side or underside of text has been pushed past the limits of a formatting text box or the entire formatting window.

Resolution

  • Use a smaller font size, or increase text box size until edges of letters, outlines, and drop shadows are fully inside formatting marks, and text box green formatting lines do not overlap each other or other content in the frame.
  • Once formatting has been corrected, it may be necessary to delete content on DMP, and restart the DMP, for new content to update to the display.

 

KB ID: DD3772466


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