New playlist won't update on sign, playing old content; Cause unknown
Potential Symptoms
- New playlist won't update on sign, while old playlist is currently playing and can't be removed.
- Old content that has been removed is still showing or playing on the sign.
- Newly added content is not playing on the sign.
- Green download arrow showing on Venus Control Suite dashboard.
Environment
- Product Family: Message Displays
- Product: GS6
- Component:
- Control System: Venus Control Suite
Cause
- Possible controller lock up.
Resolution
- Un-associate display with all active playlists or the most current one that was updated.
- Wait for sign to show no content playing (may take a bit).
- Reset sign through Venus Control Suite if sign doesn't stop running content.
- Add display back to active playlists and playlists will update on sign.
For Temporary Operation
- Power cycle the display at breaker.
KB ID: DD3760678
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