Daktronics

New playlist won't update on sign, playing old content; Cause unknown

Potential Symptoms

  • New playlist won't update on sign, while old playlist is currently playing and can't be removed.
  • Old content that has been removed is still showing or playing on the sign.
  • Newly added content is not playing on the sign. 
  • Green download arrow showing on Venus Control Suite dashboard.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: 
  • Control System: Venus Control Suite

Cause

  • Possible controller lock up.   

Resolution

  1. Un-associate display with all active playlists or the most current one that was updated.
  2. Wait for sign to show no content playing (may take a bit).
    • Reset sign through Venus Control Suite if sign doesn't stop running content.
  3. Add display back to active playlists and playlists will update on sign.

For Temporary Operation

  • Power cycle the display at breaker.

KB ID: DD3760678

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