SmartLink monitor won't stay open on the player, Cylance antivirus closing it
Potential Symptoms
- SmartLink monitor app icon is not visible in the lower right on the task bar.
- Icon may appear briefly when starting the app and the disappears.
- SmartLink monitor app log file located at C:\Documents and Settings\All Users\Application Data\Daktronics\SmartLink Monitor has the following events:
- Application Started
- Application terminated
Environment
- Product Family: Billboards
- Product: DB-4200
- Component: Windows XP image
- Control System:
Cause
- Cylance antivirus closing the app.
Resolution
- Unknown, possibly add the SmartLink monitor app to the list of exceptions in Cylance.
- App is installed at C:\Program Files\Daktronics\Common\SmartLink Monitor and the file name is SmartLinkMonitor.exe
For Temporary Operation
- Uninstall Cylance through Add/Remove Programs in Windows Control Panel.
KB ID: DD3743585
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