MOBOTIX webcam image intermittently losing connection or slow, Loose cable
Potential Symptoms
- Unable to view webcam.
- Webcam page seems to start to pull up, but never fully does.
- Webcam webpage slow to pull up, but then fails.
- Able to ping webcam from router
Environment
- Product Family: Billboards
- Product: DB-2000, DB-3000, DB-4000, DB-5000
- Component: Mobotix Webcam
- Control System: Visiconn, Venus Control Suite
Cause
- Loose webcam cable connection at the display or POE.
Resolution
- Re-seat the cable ensuring the connector locks into place.
For additional issues or troubleshooting see: How do I troubleshoot a Mobotix M24 or M25 webcam?, DD2704453.
KB ID: DD3697494
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