Daktronics

Messages not scheduled are appearing on display, Multiple slides exist.

Potential Symptoms

  • There are ghost/phantom messages playing/running on the display and they are not listed in the Playlist in Venus Control Suite
  • There are messages playing on the display that are not listed in the playlist(s) in VCS.
  • Those messages may not even be in the Media Library.

Environment

  • Product Family: Message Displays
  • Product: Content Studio, Web Presentation
  • Component:
  • Control System: Venus Control Suite

Cause

  • There are hidden messages within Web Presentations or Content Studio that have multiple layouts/slides.

Resolution

  1. Open up each web presentation or Content Studio message in the playlist(s) and find where those messages are hiding.
  2. Delete those individual layouts or slides.
  3. Save the web presentation and re-publish it to the display.
  4. Verify those messages are not playing on the display.

KB ID: DD3689752

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