Daktronics

Display blank, Player window running on wrong desktop.

Potential Symptoms

  • Display blank even though content is running on player computer.
  • Content appears cut-off or incomplete.

Environment

  • Product: DB-5000, DVX
  • Component: DMP-8000, DMP-8065
  • Control System:

Cause

  • Player window configured to run on primary desktop rather than the extended desktop that is outputting to the display.

Resolution

  1. Reconfigure player software to run content on the extended desktop.

 For DMP version 7 HTML interface or later:

  1. Log into the web configuration.
  2. Click the "Display" tile from the dashboard.
  3. Click the "Device" dropdown and select the adapter listed with (1) at the end of it.
  4. Select the desktop resolution based on the VIP version in use.
    • VIP-5060 (DMP-8065 controllers) - 1280x720p @ 60Hz
    • VIP-51x0 (DMP-5050/ 8050/ 8065.2) - 1440x900p @ 60Hz
  5. Click the Save button in the upper left.
  6. Enter the DMP password when prompted and click Log In.

For Temporary Operation

  1. Connect to the DMP via Bomgar or UltraVNC.
  2. Double-click the player to get it to windowed mode and manually move the DMP-8000 player window to the extended desktop.
  3. Double-click again to go to full-screen mode.

KB ID: DD3675485

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