DMP and VIP offline in Venus Control Suite, VIPs DNS blank.
Potential Symptoms
- GS6, both the VIP and DMP are showing offline in Venus Control Suite, VIPs DNS ConfigurationĀ are blank.
- VIP and DMP both offline in VCS but can connect up to the display just fine from the network.
Environment
- Product Family: Message Displays
- Product: GS6
- Component: DMP-8000, DMP-5000
- Control System: Venus Control Suite
Cause
- DNS Configuration within the VIP has "Use the following DNS server address" selected but no DNS's are entered in.
Resolution
- Set the VIPs DNS Configuration to "Obtain DNS server address automatically", or enter correct DNS server information manually in place of the zeroes.
KB ID: DD3671067
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