M-Series Bridge showing "no content playing at this time" in VCS

Potential Symptoms

  • Receiving "No Content Playing at this time" message in VCS dashboard even though content is scheduled.
  • Display face may be blank.
  • May see the download arrow show up, then go away again repeatedly.

Environment

  • Product: Galaxy 3500, 3550
  • Component: M-Series hardware Bridge, M-series compatible Galaxy display
  • Control System: Venus Control Suite (VCS)

Cause

  • This may be due to content still playing on the display prior to installation of Bridge.
  • Other times this may happen for an unknown reason.

Resolution

  • Connect to the display using M2-Config and perform a clear memory reset.

KB ID: DD3657317


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