VIP-5160 not detecting SmartLink connection from the web configuration interface, but SmartLink is online on the SmartLink website.

Potential Symptoms

  • VIP-5160 is reporting "Power control device not connected" under the Power Control section of the tools tab.

Environment

  • Product Family: Billboard
  • Product: DB-5000
  • Component: SmartLink
  • Control System: Venus Control Suite (VCS)

Cause

  • The cable connecting the SmartLink to the DMP is loose or disconnected.

Resolution

  • Re-seat the cable connection on the SmartLink so the VIP is able to detect the SmartLink.

KB ID: DD3606294


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