Daktronics

Pro Diving software opens with Unhandled Exception Error

Potential Symptoms

  • Upon start up of Pro Diving software, an Unhandled Exception Error window appears.
  • ProDive Error.jpg
  • Customer may not notice any side effects from this error after clicking "Continue"

Environment

  • Windows 7
  • Pro Diving 3.0

Cause

  • Admin rights are restricting access to computer's file system.
  • User that is logged in does not have full permissions granted to ProgramData folder shown above.

Resolution

  • Close the Pro Diving program
  • Navigate to the ProgramData folder (C:\ProgramData).
    • If folder is not found, you will have to edit "Folder Options" to show hidden folders. 
  • Right-click folder and choose properties
  • Click on the "Security" tab
  • Highlight the user that is currently logged in (in the Group or user names box) and verify that "Full Control" is not checked under "Allow"
  • Click the "Edit..." button
  • When the new window appears, highlight the user that is logged on
  • Place a checkmark in the "Allow" column next to "Full Control"
  • Click ok in the properties windows and re-open the Pro Diving software to verify the error does not show again.

Work Around

  1. Click "Continue" in the error window and the user may not notice any further issue.

For Temporary Operation

🔁OmniSport EOL plan as of fall 2023
  • The decision has been made to sunset the OmniSport timing System. 
  • No new orders are planned, existing systems have up to a 7-year service plan.

KB ID: DD3574145

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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