Display is not on the VCS Dashboard, Display was deleted or never added to the Account

Potential Symptoms

  • Display is missing from the dashboard.
  • If the deleted display was the only display on the account, Dashboard will read "No dashboard information available."

Environment

  • Product Family: Message Displays, Video, Billboards
  • Products: GS6, Billboards using VCS, DVX
  • Components:
  • Control Systems: Venus Control Suite

Cause

  • There are a few reasons why this can be:
    • Display was deleted using the garbage can icon in the Displays tab.
    • The Display was never created in that Account. It was possibly created in the wrong Account.

Resolution

  • Contact Daktronics Technical Support to re-add the display to the VCS account.
    • United States & Canada 1-800-325-8766.
    • Outside US & Canada +1-605-697-4000.
    • Or submit a Service Request form and reference this article.

KB ID: DD3549625


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