Daktronics

DMP-8000: Content Changes "Sticking"; Not Triggering Content.

Potential Symptoms

  • Changing between looks when using Chroma key colors sticks.
  • Playing content does not trigger on first attempt, but can trigger on additional attempts and through show control.

Environment

  • Product: DMP-8000
  • Component: External Switcher Scripts Coming in Through V7000 Computer
  • Control System: DMP-8000

Cause

  • A switcher command is coming in at the precise moment the previous content loop is restarting, causing the incoming command to become lost.

Resolution

  • Update to latest VNet release.

For Temporary Operation

  1. Instead of 'Continuous Mode', select to play the content a high number of times.
  2. Instead of 'Continuous Mode', select to play a frame for static content.
  3. Extend the hold time of the sequence out to a high number.
  4. For static content, at the beginning of the command sequence, add a blank frame and a second trigger event after to ensure the content triggers.

KB ID: DD3526121

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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