Galaxy, No communication in VCS, "Communication Error!" appears on dashboard, Failed DMP

Potential Symptoms

  • "Communication Error!" appearing in the VCS Dashboard.
  • Able to ping both Server and Client EBR radio's.
  • No boot sequence on boot up when sign is power cycled.
  • Unable to access the VIP or DMP web interface when direct connected.
  • Able to connect to DMP or VIP but connection quality is poor.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5050, DMP-8050
  • Control System: Venus Control Suite (VCS)

Cause

  • DMP/VIP Failure.

Resolution

  • Replace DMP Controller

KB ID: DD3520089


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