Venus Control Suite: Time is off on display, NTP client not set up properly
Potential Symptoms
- Time is off on Venus Control Suite controlled display, even though the DMP, VIP & VCS time zone is correct.
- Display may be offline, or disconnecting and reconnecting intermittently to VCS.
- Display may be playing old content and not respond to schedule changes.
- Upload Error Runtime Log error in IDM.
Environment
- Product: GalaxyPro, GS6, GT6, DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400
- Component: NTP client setting, (DMP with Version 7 firmware)
- Control System: Venus Control Suite (VCS) - Daktronics Hosted, Visiconn
Cause
- NTP client not setup properly.
Resolution
If you are uncomfortable with these steps or do not have the options listed, please contact Daktronics.
- Add or correct the NTP setting following: How do I set up a network time server on a GS6 or billboard display?
For Temporary Operation
- Set correct time manually by using the Set Time/Date button, on the tools tab, in the DMP web configuration.
KB ID: DD3476618
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