Unable to match the diagnostic interpreter for one or more display devices, update the Diagnostic Interpreter

Potential Symptoms

  • Important messages on VIP configuration page: "Unable to match the diagnostic interpreter for one or more display devices. Please update display firmware.
  • The display face may be blank or blank intermittently, even on a boot sequence or heartbeat.
    • When blank, VCS looks fine, devices are online, and indicates no issue.

diagnostic Interpreter message_2018-08-16_10-03-14.png

IDM Potential Symptoms

  • Thermal Dimming event/alert on VIP in IDM.
  • Configuration Error event/alert on VIP in IDM.
  • IDM may not be current, or allow you to refresh it, even though you can access the VIP remotely.
  • Thermal Dimming might not be present but able to see them in the snapshots in IDM.
  • A single PLR in the display may show a communication failure or hardware failure event.

 

Environment

 
  • Product: GS6, GC6, DMP, Billboard
  • Component: VIP-5060, VIP-5150, VFC
  • Control System: Venus Control Suite (VCS)

Cause

  • Diagnostic Interpreter is not reading devices correctly.

Resolution

  • Update the diagnostic interpreter firmware on the VIP. Contact Daktronics Technical Support for assistance.

KB ID: DD3460014


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