Unable to match the diagnostic interpreter for one or more display devices, update the Diagnostic Interpreter
Potential Symptoms
- Important messages on VIP configuration page: "Unable to match the diagnostic interpreter for one or more display devices. Please update display firmware.
- The display face may be blank or blank intermittently, even on a boot sequence or heartbeat.
- When blank, VCS looks fine, devices are online, and indicates no issue.
IDM Potential Symptoms
- Thermal Dimming event/alert on VIP in IDM.
- Configuration Error event/alert on VIP in IDM.
- IDM may not be current, or allow you to refresh it, even though you can access the VIP remotely.
- Thermal Dimming might not be present but able to see them in the snapshots in IDM.
- A single PLR in the display may show a communication failure or hardware failure event.
Environment
- Product: GS6, GC6, DMP, Billboard
- Component: VIP-5060, VIP-5150, VFC
- Control System: Venus Control Suite (VCS)
Cause
- Diagnostic Interpreter is not reading devices correctly.
Resolution
- Update the diagnostic interpreter firmware on the VIP. Contact Daktronics Technical Support for assistance.
KB ID: DD3460014
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