Cannot connect to Galaxy display using Venus 1500; Unknown Cause

Potential Symptoms

  • Unable to connect to the display using Venus 1500 version 4, but able to connect with M2Config.
  • TX and RX lights on radio j-box stay off when connecting with Venus 1500, but flicker when connecting with M2Config.
  • Venus 1500 never times out when trying to retrieve status, and no error or alert show up in Venus 1500.
  • Venus 1500 shows alert: Unable to connect to the display.

Environment

  • Product Family:¬†Software, Message Displays
  • Product: Galaxy AF-3500
  • Component: Serial Communication, CDMA Modem
  • Control System: Venus 1500 V4

Cause

  • Unknown.

Resolution

KB ID: DD3451687


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