VIP showing Video -Source not available, display is blank; failed DMP

Potential Symptoms

  • Display is blank with no heartbeat, while set to DVI input on the VIP.
  • VCS dashboard may show "Display Error" on the VIP, while the VIP is online.
    • DMP shows as offline.
  • VCS Diagnostics shows "Not Receiving Video."
  • VIP User Interface shows "Video - Source Not Available."
  • New VIP User Interface shows "DVI Input is not configured" or "DVI Source not available".
  • Secondary/Extended desktop in the DMP is configured correctly but VIP is not displaying content.
  • Unable to ping DMP from VIP user interface.
  • DMP run light is solid

video source not available.jpg
DVI input not configured.jpgVIP_DVISourceNotAvailable2.png

 

IDM/VCS Diagnostic Symptoms

  • Not Receiving Video alert in IDM/VCS Diagnostics.

Environment

  • Product: GS6, GC6, DVX, DVN, DB-5000, DB-4200, DB-6400 RTX
  • Component: DMP-8000, DMP-8050, DMP-8065, DMP-8065.2, DMP-5050, DMP-5060, VIP-5150, VIP 5160, VIP 5060
  • Control System: Venus Control Suite (VCS)

Cause

  • Failed DMP.

Resolution

  • Replace DMP make sure to record old GUID information¬†

KB ID: DD3445773


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