VIP showing Video -Source not available, display is blank; failed DMP
Potential Symptoms
- Display is blank with no heartbeat, while set to DVI input on the VIP.
- VCS dashboard may show "Display Error" on the VIP, while the VIP is online.
- DMP shows as offline.
- VCS Diagnostics shows "Not Receiving Video."
- VIP User Interface shows "Video - Source Not Available."
- New VIP User Interface shows "DVI Input is not configured" or "DVI Source not available".
- Secondary/Extended desktop in the DMP is configured correctly but VIP is not displaying content.
- Unable to ping DMP from VIP user interface.
- DMP run light is solid
IDM/VCS Diagnostic Symptoms
- Not Receiving Video alert in IDM/VCS Diagnostics.
Environment
- Product: GS6, GC6, DVX, DVN, DB-5000, DB-4200, DB-6400 RTX
- Component: DMP-8000, DMP-8050, DMP-8065, DMP-8065.2, DMP-5050, DMP-5060, VIP-5150, VIP 5160, VIP 5060
- Control System: Venus Control Suite (VCS)
Cause
- Failed DMP.
Resolution
- Replace DMP make sure to record old GUID information
KB ID: DD3445773
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