Daktronics

Unable to open Content Studio through Venus Control Suite in Google Chrome

Potential Symptoms

  • Unable to open Content Studio through Venus Control Suite in Google Chrome.
  • When clicking on "New Content Studio Presentation," nothing happens at all. No prompts. 
  • Installing venusclientsetup.exe does not change the situation.
  • Able to open Content Studio when using Microsoft Internet Explorer/Edge or Mozilla Firefox with no issues.

Environment

  • Content Studio for Venus Control Suite
  • Google Chrome Web Browser

Cause

  • "Do Nothing" was selected with "Remember my choice for all links of this type" when Google Chrome prompted for External Protocol Request. This causes Google Chrome to block the execution of Content Studio.
    VCSprompt.PNG

Resolution

  1. Close out of Google Chrome Web Browser.
  2. Open Windows Explorer and navigate to C:\Users\[Username]\AppData\Local\Google\Chrome\User Data.
  3. Right-click "Local State" and then choose "Open With."
  4. Select "Notepad."
  5. Use [CTRL + F] and search for "dak-cs."
  6. You should see ["Dak-cs": true,] listed. Select the entire string (pictured below) and delete it.
  7. Save the Local State notepad file and then open Google Chrome.
  8. Log into Venus Control Suite and then try to launch Content Studio again.
  9. You should get an External Protocol Request again.
  10. Select "Remember my choice for all links of this type" and then click on "Launch Application."
  11. Content Studio should open with no issues at this point.

Work Around

  • Utilize Microsoft Internet Explorer, Microsoft Edge, or Mozilla Firefox.

KB ID: DD3423872

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.