Daktronics

Receiving "Unable to save automatic update" alert in Venus 1500 v4, XP_cmdshell feature is not enabled

Potential Symptoms

  • Receiving "Unable to save automatic update" alert in Venus 1500 v4.
  • Restarting services does not resolve the issue.
  • Updating Venus 1500 v4 to the newest version does not resolve the issue.
  • Nucleus Log Error: "Data Access Error: SQL Server blocked access to procedure 'sys.xp_cmdshell' of component 'xp_cmdshell' because this component is turned off as part of the security configuration for this server. A system administrator can enable the use of the 'xp_cmdshell' by using sp_configure."

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Environment

  • Product Family: Software
  • Product: Venus 1500 v4.18.1 - v4.22
  • Component: Microsoft SQL Server 2005, 2008, 2014
  • Control System:

Cause

  • XP_cmdshell feature is not enabled.

Resolution

NOTE: If shell is already enabled issue may be connected to FIPs FIPs related issues has the fix for this or FIPs can be disabled.

KB ID: DD3360028

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