Receiving "Unable to save automatic update" alert in Venus 1500 v4, XP_cmdshell feature is not enabled
Potential Symptoms
- Receiving "Unable to save automatic update" alert in Venus 1500 v4.
- Restarting services does not resolve the issue.
- Updating Venus 1500 v4 to the newest version does not resolve the issue.
- Nucleus Log Error: "Data Access Error: SQL Server blocked access to procedure 'sys.xp_cmdshell' of component 'xp_cmdshell' because this component is turned off as part of the security configuration for this server. A system administrator can enable the use of the 'xp_cmdshell' by using sp_configure."
Environment
- Product Family: Software
- Product: Venus 1500 v4.18.1 - v4.22
- Component: Microsoft SQL Server 2005, 2008, 2014
- Control System:
Cause
- XP_cmdshell feature is not enabled.
Resolution
- Enable XP_cmdshell for SQL Server.
NOTE: If shell is already enabled issue may be connected to FIPs FIPs related issues has the fix for this or FIPs can be disabled.
KB ID: DD3360028
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