Display Studio: New content missing when creating buttons

Potential Symptoms

  • When manually copying content to a library or folder on Venus 7000 machine or DMP-8000, it takes a long time before content will appear for use in Display Studio when creating buttons.
  • However, when creating¬†presentations via Content Studio or importing content through Content Studio and saving, this content is available for immediate button creation.

Environment

  • Display Studio
  • Mapped network drive

Cause

  • Display Studio only reaches out servers (Venus 7000 and VNet/DMP-8000 machines) on a interval.¬† Additionally, if there is quite a bit of content, it can take a while for the database to be updated.

Resolution

  1. In Display Studio, go the cube in the upper left.
  2. Select Properties >> Service Configuration.
  3. Select the computer that content was uploaded to and click Update Server or alternative click Update All Servers (update all servers takes longer).
  4. To help improve the speed of this process, it may help to delete old content that is no longer being used and also perform a system defrag the selected server (don't do a defrag before an event).

KB ID: DD3334526


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