Receiving "A network-related or instance specific error occurred while establishing a connection to SQL Server" [Error 26] when installing or updating to Venus 4.22

Potential Symptoms

  • Receiving "A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections (provider: SQL Network interfaces, error: 26 - Error locating Server/Instance Specified)" when installing or updating to Venus 1500 v4.22.
  • Receiving "Windows cannot load the extensible counter DLL SQLAgent$NUCLEUS. The first four bytes (DWORD) of the Data section contains the Windows error code. (Event ID 1023)" in Event Viewer Application logs.
  • Receiving "Windows cannot load the extensible counter DLL MSSQL$NUCLEUS. The first four bytes (DWORD) of the Data section contains the Windows error code.. (Event ID 1023)" in Event Viewer Application logs.818672_ nucleus error_3-31-2016 4-38-24 PM.png¬†

    Environment

    • Product:
    • Component: Microsoft SQL Server 2008 (Present when updating to Venus v4.22),¬†Microsoft SQL Server 2014
    • Control System: Venus 1500 V4

    Cause

    • SQL Server (NUCLEUS) service is not started.

    Resolution

    1. Start SQL Server (NUCLEUS) service.
    2. Run Venus 1500 v4.22 installer or updater.

    KB ID: DD3327442


    DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

    DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

    The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.