Daktronics

GS6 shows "Communication Error" in Venus Control Suite, firewall login prompt when accessing the internet through DMP

Potential Symptoms

  • GS6 shows "Communication Error" or "offline" in Venus Control Suite (VCS) though it has been verified that ports 80 & 443 are already open on the network.
  • A new computer plugged into the network switch, will have trouble accessing websites. The web browser page, when re-directed, will show either a login prompt or a "web site blocked" alert (the name of the filter or firewall will vary)
    • Barracuda Web Security Gateway.
    • SonicWall Network Security Appliance.
      SonicWall2Capture.png

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component:
  • Control System: Daktronics Hosted Venus Control Suite - DHS (VCS)

Cause

  • Firewall or Web-filter on network requires user authentication to access the internet.

Resolution

  • Work with IT department to disable firewall for the IP/MAC address in use on the display, or ad an exception for "venus.daktronics.com".

KB ID: DD3289005

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