Daktronics

Content Studio: Login error, "Could not discover an instance of Fusion to communicate with." error, Incorrect credentials

Potential Symptoms

  • Receive the following error when loggin into Daktronics Content Studio:
    • "Could not discover an instance of Fusion to communicate with. Please verify the Fusion service is running on the server computer."
    • "Content studio could not log into fusion using the provided credentials.  Please re-enter your account information and try again."
CSCredentialError.jpg
 

Environment

  • Product: Venus Control Suite (VCS) Daktronics Hosted (DHS)
  • Component: Content Studio
  • Control System:

Cause

  • User is entering an incorrect username or password to log in to Daktronics Content Studio.

Resolution

  • Make sure you are correctly entering your username and password (same as the main VCS login info), or Contact Daktronics for assistance.

KB ID: DD3278407

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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