Venus Control Suite is not connecting to GS6; DHCP not enabled on network

Potential Symptoms

  • VCS is not connecting to the display, but communication is connected to a network switch.
  • Display Find is finding the VIP but is on a 169.254.x.x address or wrong IP address even after resetting the display.
  • Customer computer does have a network connection, but the network is set up to utilize static IP addresses.

Environment

  • Product Family: Message Displays
  • Product: Galaxy Standard 6 (GS6), GT6
  • Component: VIP 515x
  • Control System: Venus Control Suite (VCS), Daktronics Hosted Site (DHS)

Cause

  • DHCP not enabled on the network.

Resolution

  • Enable DHCP on the network or set a static IP on the display.

KB ID: DD3277842


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