Driver Board randomly freezes, resetting AC power resolves the issue temporarily
Potential Symptoms
- Driver seems to lock-up, freeze, or otherwise blank the outputs randomly. Cycling the AC power solves the problem, but the issue comes back within a few days.
- Amber Status LED on the driver is not flashing with a regular heartbeat.
Environment
- 0P-1150-0126 16 Column Driver
- All Sport 3000
- All Sport 5000
Cause
- AC Wiring fault. The hot and neutral connections are reversed prior to the point where they enter the display.
Verification
- Using a digital multi-meter, check the AC voltage between the Neutral (white wire) terminal of the power entrance cable and the ground (green wire) of the display. A normal reading would be very close to 0 Volts. If you obtain a reading of approximately 120 Volts, the problem has been verified.
Resolution
- Contact a licensed electrician to inspect the building wiring up to the display for any hot/neutral reversals.
A hot/neutral reversal can be an electrocution hazard. If possible, disconnect power to the affected display until the fault can be corrected.
KB ID: DD3246496
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