The media kit download is stuck or wont finish.

Potential Symptoms

  • The media kit looks like its still downloading, but it wont finish.
  • The green bar is to the end, but its still loading.

Environment

  • Venus 1500 v4
  • Media Kit

Cause

  • The media kit has no prompt to inform when downloading is complete. Watch the completion by reviewing below.

Resolution

  • Just close out of the finished download window. *The way to tell if its finished downloading is to look at the number of "Downloads completed":
    • Still loading:771336_still loading_10-20-2015 8-49-13 AM.png
    • Finished loading:771336_ finished loading_10-20-2015 8-50-49 AM.png

    KB ID: DD3183669


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