Daktronics

Display is blank; VIP set to inactive in Venus Control Suite

Potential Symptoms

  • Display may be blank even though it seems to be running fine in the Venus Control Suite dashboard.
  • Display will not play the boot up sequence when power cycled.
  • Display will not show a heartbeat, on the bottom right corner.
  • IDM will show a Communication Failure alert on all PLRs and Modules, but there will be no error on the VIP.
  • Dashboard shows No Active VIP.
  • VIP Web Configuration page shows a "Output is disabled" under the "Important Messages" heading. 
    VIPinactive.jpg
    important message.jpgimportant message new.jpg
  • VIP configuration shows the output set to inactive.
    old inactive.jpg
    output inactive new.jpg

Environment

  • Product Family: Message Displays, Billboards
  • Product: Galaxy Standard 6 (GS6), GC6, DB-5000, DB-6400
  • Component:
  • Control System: Venus Control Suite (VCS)

Cause

  • VIP is set to Inactive in Venus Control Suite.

Resolution

  • Set the output to enabled within Venus Control Suite software.
    1. Go to Displays.
    2. Select Devices.
      • The VIP will have a button on that will say Inactive.  Click the button and it will change to Active.
        venus inactive.jpgvenus active.jpg
    3. Click the Save button in the upper left.

Note: The output can temporarily be set from the web configuration, but it will be overwritten by Venus Control Suite.  To affix the setting so it stays locked in, it needs to be adjusted within Venus Control Suite.

KB ID: DD3168968

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