Unable to communicate from customer computer but able to connect using laptop connected to sign controller
Potential Symptoms
- Unable to communicate from customer computer but able to connect using laptop connected to sign controller
Environment
- Venus V4
- Computer is hardwired to network
- USB to Ethernet Adapter (D-Link)
Cause
- Ethernet communication line to the display is plugged into the wrong adapter on the computer.
- Plugged into the LAN instead of the D-Link. D-Link is plugged into the Network jack in the wall and both adapters are configured to Obtain an IP address automatically.
Resolution
- Plug sign communication cable into correct adapter (D-Link in this case), then configure the adapter for connection to the sign.
- If using the default Daktronics IP of 172.16.192.25 on the sign, use the IP 172.16.192.20 and a subnet of 255.255.0.0 on the adapter.
KB ID: DD3154976
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