Message display with fiber communications, LNK ACT lights show no activity on media converters, Fibers incorrectly connected

Potential Symptoms

  • Unable to communicate to message display.
  • Control software is showing a communication error.
  • Both media converters have the FD and power LEDs lit but no other LED is on.
  • Media converters have no Link Activity LEDs lit for Ethernet or Fiber.
  • Both fiber cables are not connected to media converter.

If communication connects directly to computer (no network):

  • Getting a no link indication for the Local Area Connection on the computer.

Environment

  • Product Family: Message Displays
  • Product:  Animated Displays
  • Component: A-1778 media converter, A-2826 media converter
  • Control System: Venus 1500, Venus Control Suite (VCS), M2Config

Cause

  • Fibers are not connected correctly between the media converters.

Resolution

  • Connect fibers so TX on the computer side media converter connects to the RX on the media converter in the communications box at the display and RX on the computer side goes to TX on the display side.

KB ID: DD3104150


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.