Getting object reference is not set to an instance of an object, error when trying to save a message in content studio.
Potential Symptoms
- Not able to save messages created in content studio.
- Able to save message to desktop but cannot open it after it has been saved.
- Error message appears after trying to save message in content studio:
- System.NullReferenceException: Object reference is not set to an instance of an object.
Environment
- Venus 1500 V 4.17
- Content studio
Cause
- Unknown.
Resolution
- Update software to the latest revision of Venus 1500 V4.
KB ID: DD3057806
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