Venus 1500: Display not found during auto discovery, Ethernet communication
Potential Symptoms
- Galaxy is not found during the initial auto detect (discovery) in Venus 1500 V4.
- Unable to auto detect display in Venus 1500.
Environment
- Product: Galaxy Message Displays
- Component: Ethernet Communication
- Control System: Venus 1500 V4
Cause
- If display is using Ethernet communication the discovery packet that is only sent out by the display when it is initially turned on may no longer be available to be detected.
- If you actually have a Serial communication system, please reference, Display not found during auto discovery in Venus 1500, Serial Communication
Resolution
- Auto-detect display by providing the display's IP address. Reference the "No displays were detected by Auto Discovery" section in Venus 1500: How do I create and configure a Galaxy display in version 4?
- If IP address is unknown, refer to Venus 1500: How do I determine what IP address to use for display configuration
- Note: If transferring computers and have access to old PC, follow How do I use the Nucleus Server Database utility to transfer or save a database? ; It will bring all previous display configurations and content with the database to new PC.
For Temporary Operation
- Use M2Config to auto detect display. May or may not work in all cases.
- To install M2Config follow: How do I download & install the M2Config Utility on my computer?
KB ID: DD3039998
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