Unable to connect to message center with Ethernet communication, new computer or first time configuration of connection
Potential Symptoms
- Unable to connect to message display using M2config or Venus 1500.
Environment
- Venus 1500 V 4.20.4
- M2config
- Ethernet Bridge Radio (EBR), Copper Ethernet, Fiber Ethernet
- New or first time configuration of connection
Cause
- Configuration for connection is incorrect.
- Set up or configured as a serial (direct) but site has Ethernet communication.
Resolution
- Reconfigure connection for Ethernet communication.
KB ID: DD3006871
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