Schedule tab in Venus 1500 V4 is blank but scheduled content is still running on the display.
Potential Symptoms
- Schedule tab in Venus 1500 V4 is blank but scheduled content is still running on the display.
- Created playlists are no longer showing up in the schedule tab
- When viewing the schedule tab in Venus v4, previously created playlists are no longer showing either in "continuous" or "schedule" mode.
- Content is still playing on the display and show in running/stored presentations.
- Any custom credentials they had may have been reset to the default ones.
Environment
- Product Family: Software
- Product:
- Component:
- Control System: Venus 1500 V4
Cause
- Unknown
Resolution
- Retrieve the schedule from the Home tab by following, How do I retrieve my running presentations and playlists from a display in Venus 1500 V4?, DD1992502. The schedule tab will re-populate with the playlists.
- From the Schedule tab, if playlist(s) are present, Publish the existing playlist(s). The Schedule tab will have a Schedule entry listed.
KB ID: DD3003793
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