Daktronics

Content is too large or too small on display; Display configuration set wrong

Potential Symptoms

  • Content appears too big on the display, only able to see part of it.
  • Content appears to be too small for the display, part of board is not showing any content but it is being cut off.
    • The entire content is displaying on the sign but does not fill the entire display.
  • Content appears to be cut off.

Environment

  • Product Family: Billboards, Message Displays
  • Product: GS6, GPC, GP4,  DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400
  • Component: DMP-8000, DMP-5050, DMP-8050, DMP-8065, DMP-8065.2
  • Control System: Venus 1500 version 4, Visiconn, Venus Control Suite (VCS)

Cause

  • Display configuration set wrong for display size.

Resolution

  1. Log into DMP web interface.
  2. Perform one of the following depending on which DMP interface you have.
    • HTML (new) DMP web interface.
      1. Click the "config" tab on the left hand side (wrench icon).
      2. Click on "Outputs" tab.
      3. Click on Display name (primary) under "Output 1".
      4. Change the "Width" and "Height" settings under the "Sign Configuration" heading to match the sign size.
      5. Click the Save button.
    • Silverlight (legacy) DMP web interface
      1. Click the Configuration tab from the top and then the Display tab on the left.
      2. Click Edit Display Configuration button.
      3. Set output device to the extended desktop (should have a (1) after it).
      4. Set output resolution
        • DMP-8065 set to 1280x720p @ 60hz.
        • DMP-5050, 8050, or 8065.2 set to 1440x900 @ 60hz.
      5. Click Next.
      6. On the "Enter Display Size" window enter the correct pixel dimensions of the display.
      7. Click Next.
      8. Leave display type as Single Rectangle.
      9. Click Finish.
      10. Click the "Send Configuration" button on the left hand side of the screen.

KB ID: DD2962078

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